Training topics

1-  Root cause analysis

2-  Risk assessment

3- Customer satisfaction & handling complaints

4- Essentials of ISO 9001 implementation

5- Monitoring and evaluation

 

Root cause analysis

Course topics:

• Introduction to Root cause analysis
• Tools for root cause analysis
  • Five whys
  • Fishbone diagram
  • Pareto analysis
  • Failure mode and effect analysis (FMEA)
  • Flowcharting
• Tips for success

 

Risk assessment

Course topics:

• Introduction to Risk Assessment
• Types of Risks
• Risk Assessment Process: Identification, analysis, evaluation and treatment
• Tools and Techniques for Risk Assessment

 

Customer satisfaction and handling complaints

Course topics:

• Introduction to customer satisfaction
• Gathering customer feedback
• Customer complaint management
• Business etiquette
• Handling difficult customers
• Turning complaints into opportunity

 

Essentials of ISO 9001 implementation

Course topics:

• Introduction to ISO 9001:2015 standard
• PDCA Cycle
• Quality management principles
• ISO 9001:2015 High-level Structure
• Key requirements for implementation
• Steps to implement ISO 9001

 

Monitoring and Evaluation (M&E)

Course topics:

• Introduction to M&E
• M&E frameworks
• Indicators and measurement
• Data collection & Quality
• Evaluation types and reporting
• Integrating M&E in practice

                         

ALL COURSES AT 150$ ONLY