Training topics

1-  Food safety in restaurants

2-  Inspections and Mystery Shopping

3-  SOPs and recipes documentation

4-  Franchising Management

5- Customer Relationship Management

• Food Safety in Restaurants

Understand food safety hazards, proper product handling from delivery to service, personal hygiene, and effective cleaning practices to maintain the highest standards of food safety in your restaurant.

Course topics:

• Introduction to Food Safety
• Receiving and storage
• Kitchen practices and processes
• Personal behavior and hygiene
• Cleaning protocols

Date: November 10

Time: 9:00-11:00 am

Cost: 25$

 

• Inspections and Mystery Shopping

Discover how to assess service quality like a pro, from inspections to mystery shopping, using proven steps, tools, and behavior guidelines to deliver accurate, actionable insights for business improvement.

Course topics:

• Introduction
• Inspections
  • Inspection steps
  • Focus areas
  • Tools and techniques
  • Inspector behavior guidelines
  • Checklists, reports and follow-ups
• Mystery shopping
  • Types of mystery shopping
  • Mystery shopping step-by-step
  • Focus areas
  • Tools & techniques
  • Mystery shopper behavior guidelines
  • Checklists, reports and follow-ups
• Inspector vs mystery shopper: key differences

Date: November 11

Time: 9:00-11:00 am

Cost: 25$

 

• SOPs and recipes documentation

Master the art of creating clear SOPs and standardized recipes to ensure consistency, quality, and compliance across your restaurant operations.

Course topics:

• Introduction
• Understanding SOPs in a Restaurant Context
  • SOP categories
  • Writing process & documentation tool
• Recipe Documentation
  • Standardized recipe format
  • Portion control and consistency across shifts
• Staff training
• Periodic Audit to ensure compliance

Date: November 12

Time: 9:00-11:00 am

Cost: 25$

 

• Franchising Management

Learn how to build, manage, and grow successful restaurant franchises while ensuring strong partnerships and consistent brand performance.

Course topics:

• Introduction to Restaurant Franchising
• Franchise Application & Approval Process
• Site Selection & Development
• Franchisee Support & Onboarding
• Reporting & Performance Monitoring
• Change Management in Franchising
• Conflict Resolution & Compliance
• Best Practices for Franchise Success

Date: November 13

Time: 9:00-11:00 am

Cost: 25$

 

• Customer Relationship Management

Turn every guest into a loyal fan! Discover the secrets of understanding your customers, elevating their experience, and using smart CRM strategies to create unforgettable guest experiences

Course topics:

• Introduction to CRM in the Restaurant Industry
• Understanding Your Customer
• Building Relationships Through the Guest Experience
• Handling Complaints and Feedback Professionally
• Leveraging Technology for CRM
• Staff Training for CRM Excellence
• Building a Loyalty Strategy
• Quick Action Plan: Your First 5 CRM Steps

Date: November 14

Time: 9:00-11:00 am

Cost: 25$

 

ANY COURSE AT 25$                                

ALL COURSES AT 100$ ONLY